Problem solving
If a fault occurs, first check the points listed below. If you are unable to remedy a problem by following these hints, contact the helpline (see �Need help?�) or consult your dealer. Never try to open the set yourself as this will void the guarantee. First, check all cables to ensure that they are connected correctly.
Problem
No sound
Solution
� Check if the mains cable is fully inserted into the AC outlet and that its connector is properly inserted into the AC input connector located at the rear of the base station. � Check if the audio source is switched on and tuned to a channel with audio. � In case of an audio source with adjustable output level: adjust the output level of the audio source to a higher and non-distorted level. � Volume on base station or headphone is set too low. Adjust the volume on the base station/headphone to a higher level. � The audio signal from your SACD player is upsampled. Lower the sampling rate through the SACD player�s menu to 44.1 kHz � The audio signal from your DVD player is upsampled: lower the PCM sampling rate through the DVD player�s menu to 48 kHz. � Invalid digital audio signal: the �DIGITAL� indication LED in the HP1500 display window will be illuminated in red. Change the digital audio signal (for exampling: by changing from MP3 to audio CD) or switch to the analogue input signal of the HP1500 base station. � Check whether the audio output connector of your audio source is connected to the correct audio input connector of the HP1500 base station. � In case of an audio source with adjustable output level: adjust the output level of the audio source to a higher and non-distorted level. � Volume on base station or headphone is set too high. Adjust the volume on the base station/headphone to a lower level. � Check whether the output connector of your audio source is connected to the correct audio input connector of the HP1500 base station.
