To perform a soft reset:
A soft reset tells the pdQ smartphone to stop what it�s doing and start over again. All records and entries are retained. After a soft reset, the pdQ smartphone logo screen appears followed by the message �Initializing pdQ.� Then the General Preferences screen appears where the date and time are set.
1. Flip open the keypad. On the back of the pdQ smartphone, locate the two
Troubleshooting
small holes immediately above the battery clip.
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Locate the two small holes. Use the left one to reset.
2. Insert the end of a paper clip in the left hole. When you remove the paper
clip, the phone resets without deleting any data.
Note: You can also perform a soft reset by holding down the backlight
button and the down volume control button simultaneously or by removing the battery.
To perform a hard reset:
A hard reset also tells the pdQ smartphone to start over again. With a hard reset, all entries stored in the pdQ smartphone are erased. Therefore, never perform a hard reset unless a soft reset has not solved the problem, or you intend to delete data, or you have been instructed to do so by Technical Support. After a hard reset, you can restore any data previously synchronized with your computer during the next HotSync operation.
1. Flip open the keypad. On the back of the pdQ smartphone, locate the two
small holes immediately above the battery clip.
2. Insert the end of a paper clip in the left hole. At the same time, hold down
both of the volume control buttons on the side of the pdQ smartphone.
3. Release the paper clip, but continue to hold down the volume control
buttons until the following message appears:
Erase all data? YES - �up� button NO - any other button
If you don�t see this message, you have not performed a hard reset.
4. Press the Up button below the screen to complete the hard reset. Press any
other button to cancel the procedure.
Press the Up button to complete the hard reset and delete your data. Press any other button to cancel the hard reset and keep your data.
