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Troubleshooting DVDs and CDs
Troubleshooting DVDs and CDs
How do I maintain DVDs?
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Avoid touching the surface of the disc with your fingers. Fingerprints and dust on the surface of the disc may cause reading errors. To clean the disc, hold the edge of the disc, and use a soft cloth to wipe the surface from the center out. If the disc is badly soiled, moisten a soft cloth with water, wring it out well, and use it to wipe the surface of the disc from the center out. Wipe off any remaining moisture with a dry, soft cloth. Do not clean the disc with solvents (such as benzine, thinner, commercially available cleaners, or anti-static spray), which may damage the disc. Do not drop or bend the disc.
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Why does my computer freeze when I try to read a disc? The disc your computer is trying to read may be dirty or damaged. Restart the computer, and eject the disc from the optical drive. Examine the disc for dirt or damage. If the disc is dirty, see �How do I maintain CDs and DVDs?� for instructions on how to clean it. Why won�t the optical drive tray open?
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Make sure the computer is turned on. Press the Eject button on the optical drive. If the Eject button does not work, open the tray by inserting a thin, straight object (such as a paper clip) in the hole to the right of the Eject button.
Why isn�t the optical drive playing my CD or DVD properly.
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Make sure the disc label is facing up. If the disc requires software, make sure the software is installed according to the manufacturer�s instructions. A dirty or damaged disc may cause the computer to stop responding while it tries to read the disc. If necessary, restart the computer, remove the disc, and check the disc for dirt or damage. If you see video but cannot hear audio, follow these steps:
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Make sure your optical drive does not have the mute setting enabled.
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