VY-V-640-120-2 Page : 43 of 45 Language : EN Date : 23/04/02
10 SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS
Under no circumstances the phone have to be disassembled (Except Customizations Parts) to fix a defect detected during the test procedure on �LEVEL 1". 10.1 The phone does not switch on.
- Check the tactile feeling of the �ON/OFF� button. - Remove the battery. Check that both the connectors of the phone and those of the battery are not damaged. - Clean the connectors. - Plug the battery again, making sure that it is securely fitted. Charge the mobile until the icon has stopped flashing. Then unplug from the charger and attempt to switch the mobile on. If it still does not switch on, try to fix the mobile. If the failure can�t be found out then swap the board. 10.2 Charge does not start or no detection of the charger. (refer to chapter 8.3)
- Check the charger contacts for dust or missing pins. - Check the mobile connector. - Remove the battery. Check that both the connectors of the phone and those of the battery are not damaged. - Check the charger individually with a reference mobile. If the charger works properly try to charge the customer mobile with a reference battery. If neither of the battery and the charger can be incriminated, swap the board. 10.3 The display shows �No SIM card. Please insert your SIM card.� or �SIM FAILURE�
- If the SIM card cannot be inserted, check for any foreign part and try to remove it. Check the Sim holder. - Check the SIM Connector. All the contacts must be at the same level. Make sure that there is no dust on the connector contacts and the SIM card contacts. If the SIM Card connector is defective swap the Board. 10.4 Display problems
Contrast, icons and matrix of the display can be checked with the test SIM card by pressing keys �5�, �6� and �7� . If everything works in test configuration that means that a phone setting is disabled or does not suit well. It can be solved in the phone menu. Otherwise swap the board.
� PHILIPS ELECTRONICS N.V. 1999 All rights reserved. Reproduction in whole or in part is prohibited without the written consent of the copyright owner.
