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AA
A
The monitor owned by the user may not be compatible with this unit.
Is a correct picture displayed when the monitor owned by the user is connected with this unit using a 5-meter cable made by JAE?
B
Yes
No
The cable used by the user is in failure. Is a momentary correct picture and a fully black or a snowy screen alternately displayed? Or, another symptom?
C
Confirm the manufacturer and model number, and check symptoms in the following steps, then refer to similar case examples that happened in the past. In some cases, upgrading the software/firmware of this unit may resolve the problem. If there is no measure, ask us for product quality information.
D
1 Does the symptom change when the HDMI cable between the monitor and recorder is disconnected then reconnected? 2 With the HDMI cable between the monitor and this unit connected, if the power to the monitor is turned off then back on again, does the symptom change? 3 Turn off the power to both the recorder and monitor. Then, turn on the monitor, then after 30 seconds, turn on the recorder. Does the symptom change? 4 Is the HDMI LED lit, unlit, or flashing? 5 What is the picture on the screen like? A fully black, snowy, combination of the both, or other (a fully green or pink screen)? 6 Does the symptom change if the length of the cable (made by JAE) is different?
E
7 Are some spots missing by dots (missing pixels) on the screen? If so, there may be problems in the length or quality of the cable or the reception capacity of the monitor. Check if the symptom disappears when a 5-meter or less cable made by JAE is used.
F
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DVR-920H-S
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