4 Mackie Control C
Service
If you think your Mackie Control C4 has a problem, please do everything you can to confirm it before calling for service. If the problem is related to setting up and using Mackie Control C4 with your DAW software, contact your software manufacturer�s technical support. If you are absolutely, positively sure it is a hardware related problem, then go to the repair section next for further instructions.
6. Ship the controller to us. We suggest insurance for all forms of cartage. Ship to this address:
Mackie Designs SERVICE DEPARTMENT 16140 Wood-Red Rd. NE Ste. 5 Woodinville, WA 98072
7. We�ll try to fix the controller within five business days. Ask Tech Support for current turn-around times when you call for your RA number. We normally send everything back prepaid using UPS ORANGE (three-day air). However, if you rush your recorder to us by Next Day Air, we�ll ship it back to you UPS RED (Next Day Air). This paragraph does not necessarily apply to non-warranty service.
Service for Mackie Control C4 units purchased in the USA is available only from one of our authorized domestic service stations. It is also available at the factory, located in sunny Woodinville, Washington. (Service for Mackie products living outside the United States can be obtained through local dealers or distributors.) If your Mackie Control C4 needs service, and it lives in the United States, follow these instructions: 1. Call Tech Support at 1-800-258-6883, 8 am to 5 pm PST, to explain the problem and request an RA (Return Authorization) number. Have your Mackie Control C 4 serial number ready. You must have an RA number before you can obtain service at the factory or an authorized service center. 2. Keep this quick-start guide. We don�t need it to repair the controller. 3. Pack the controller in its original package, including endcaps and box. This is very important. When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that occurs due to non-factory packaging. 4. Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it. 5. Write the RA number in BIG PRINT on top of the box.
Repair
Please read the included warranty information, then complete and return the Warranty Registration card, or it�s straight to bed for you with no dinner. �Mackie,� the �Running Man� figure, �Mackie Control,� �Mackie Control Extender,� and �Mackie Control C4� are trademarks or registered trademarks of Mackie Designs Inc. All other brand names mentioned are trademarks or registered trademarks of their respective holders, and are hereby acknowledged.
© 2003 Mackie Designs Inc. All Rights Reserved. Printed in the U.S.A.
16220 Wood-Red Rd. NE � Woodinville, WA 98072 � USA US & Canada: 800/898-3211 Europe, Asia, Central & South America: 425/487-4333 Middle East & Africa: 31-20-654-4000 Fax: 425/487-4337 � www.mackie.com E-mail:
[email protected]
4
Mackie Control C4
